The Challenge
New signups often stalled before reaching the product’s aha moment. Manual onboarding emails were generic, mistimed, and didn’t scale with signups.
The Solution
We built event-driven lifecycle automation that reacts to what each user actually does in the product and sends the most relevant nudge next.
How We Built It
Product events stream into a workflow that branches on user behavior, picks the next best message, and tracks progress toward activation.
- Listens to real product events, not just time delays
- Branches sequences based on what the user has and hasn’t done
- Sends in-app and email nudges at the right moment
- Tracks each user’s progress to the activation milestone
Results
Activation rose 31%, manual outreach dropped sharply, and the team gained clear visibility into where users get stuck in the funnel.
Key Features
- Event-driven triggers
- Behavior-based branching
- In-app + email nudges
- Activation funnel tracking
Technical Stack
Event tracking, n8n, HubSpot, PostgreSQL, and OpenAI — connected via APIs.