The Challenge
The front desk couldn’t catch every call while caring for in-office patients. Each missed call was often a missed appointment — and lost revenue.
The Solution
We deployed a voice AI agent that answers 100% of calls, handles routine booking and questions, and hands off cleanly when a human is needed.
How We Built It
Calls route to a voice AI that understands the caller, checks availability, books or reschedules in the practice system, and escalates urgent cases.
- Answers every inbound call, 24/7
- Books and reschedules against live availability
- Answers common questions (hours, insurance, location)
- Escalates urgent or complex cases to staff
Results
Every call is now answered, including nights and weekends, missed appointments dropped, and front-desk staff are freed to focus on patients in the chair.
Key Features
- 24/7 call answering
- Appointment booking and rescheduling
- FAQ handling
- Human handoff for urgent cases
Technical Stack
Voice AI over Twilio, OpenAI, the practice management system, and Google Calendar — connected via APIs.