Healthcare

Front-Desk Voice AI: Zero Missed Calls

A front-desk voice AI that answers every call, books and reschedules appointments, and routes urgent cases.

◆ Brightleaf Dental☰ Dental practice◷ May 2025

ⓘ Illustrative example of a build we deliver. Company name anonymized; figures are representative of typical results.

How it works

Inbound call
Voice AI answers
Books / reschedules
Logs to PMS

The Challenge

The front desk couldn’t catch every call while caring for in-office patients. Each missed call was often a missed appointment — and lost revenue.

The Solution

We deployed a voice AI agent that answers 100% of calls, handles routine booking and questions, and hands off cleanly when a human is needed.

How We Built It

Calls route to a voice AI that understands the caller, checks availability, books or reschedules in the practice system, and escalates urgent cases.

  • Answers every inbound call, 24/7
  • Books and reschedules against live availability
  • Answers common questions (hours, insurance, location)
  • Escalates urgent or complex cases to staff

Results

Every call is now answered, including nights and weekends, missed appointments dropped, and front-desk staff are freed to focus on patients in the chair.

Key Features

  • 24/7 call answering
  • Appointment booking and rescheduling
  • FAQ handling
  • Human handoff for urgent cases

Technical Stack

Voice AI over Twilio, OpenAI, the practice management system, and Google Calendar — connected via APIs.

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