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✦ For clinics & practices

The front desk answers every call, even on hold.

Voice intake, appointment booking, reminders and form collection that run 24/7, and route anything clinical to a person straight away. The phone stops ringing out while your desk is with a patient.

Book a free 15-minute call → What missed calls cost you

In Patient Prism’s 2026 analysis of 11.5 million dental calls, 31 in every 100 callers hung up before reaching anyone. Builds from $200.

front desk · live
Incoming · 10:42 AMdesk: with a patient
TodayTue
9:00Hygiene · J. Park
9:40Check-up · M. Osei
10:20Filling · R. Diaz
11:00openreminder sent ✓
11:40Crown · A. Singh
2:30openreminder sent ✓
✦ What we build for practices

The three things the front desk can't do while it's busy.

Answer the phone, fill the empty slot, and make sure the booked patient turns up. Each one is a workflow the desk runs by hand between patients, and each one is a call or a slot lost when they can't.

☎

Answer & intake

Every call picked up, day or night. It takes the reason for the visit, insurance and contact details, and books the appointment. Anything clinical goes to a person immediately.

  • Overflow and after-hours coverage
  • New-patient intake captured
  • Urgent symptoms routed live
📅

Booking & reminders

Slots booked straight into your practice calendar, then confirmed by text with a rebook prompt if they can't make it. In a Cochrane review of trials, text reminders lifted attendance from 67.8% to 78.6%.

  • Text confirmation + reminder
  • One-tap reschedule
  • Waitlist fills cancellations
▤

Forms & follow-up

Intake and consent forms sent before the visit, chased if unopened, filed when done. Post-visit follow-ups and recalls go out on schedule.

  • Forms done before arrival
  • Recall reminders on time
  • Nothing sits in a paper tray
◔ A day on the phones

The calls land when the desk is busiest.

Opening rush, lunch, and the closing wind-down account for most missed calls in business hours, and the biggest after-hours wave is 5–9 PM when patients finally have time. The front desk isn't slacking; it's physically with someone.

Calls answered by the desk. Mostly mid-morning and early afternoon, when nobody's checking in.
Calls that ring out. The busiest hours, and everything after 5 PM. Most callers who reach voicemail never leave a message: Invoca’s 2024 analysis of home services calls put it at fewer than 3%.
With the agent: the coral bars turn green. Overflow and after-hours are answered, intake taken, slot booked, reminder sent.
✦ Clinical safety

It books appointments. It does not give medical advice.

The agent handles scheduling, intake and reminders. The moment a caller describes symptoms, pain, an emergency or asks a clinical question, it stops and hands to your team, with the call transcript attached.

  • Clinical questions routed to a person, never answered by the agent
  • Emergencies rung straight through, not queued
  • Call recordings and transcripts available to the practice
  • Identifies itself as an assistant if you want it to
  • Runs on your number, or a new after-hours line
↗ What missed calls cost

Work out what the ringing phone is costing you.

Drag to your numbers. An estimate with the arithmetic shown. Your figures, nothing hidden.

New-patient revenue lost per month
$0
$0 a year, before lifetime value
✦ Proof, not promises

Front-desk systems we've shipped.

Real builds from the portfolio: voice receptionists, scheduling agents and support agents with a human handoff. Open any to read how it was built.

Running a dental practice? See the dental front-desk page.

✦ Patient privacy

Patient details stay out of the messages.

Texts and reminders carry no patient details. The agent never answers clinical questions. Where your practice requires one, we sign a Business Associate Agreement. Our post on appointment reminders and HIPAA covers the detail.

FAQ

What practice managers ask first.

Will patients be upset they got an AI?+
Most just want to be answered and booked. It sounds natural, picks up on the first ring, and can say it's an assistant. The alternative they're comparing it to is voicemail, and in Invoca’s 2024 analysis of home services calls, fewer than 3% of callers who reached voicemail left a message.
What happens with an emergency or a clinical question?+
It stops and hands to a person, immediately, with the transcript. It never answers a clinical question itself. Emergencies ring through rather than wait.
Does it work with our practice management software?+
It books into the calendar you run and logs the call. We'll confirm your specific PMS on the call; most with a calendar API or a booking link are straightforward.
How is it priced?+
A fixed build fee, then a monthly fee to keep it running. Never per call, so a busy month doesn't cost more.
✦ Pricing

A fixed price for the build, a monthly fee to keep it running. The audit is free and comes first.

Starter$200 / buildOne agent, one job.
Growth$1,000 / buildConnected agents, watched monthly.
CustomLet’s scope itMulti-agent, voice at volume, white label.
See full pricing →

For the wider picture, we answered the 24 questions owners ask about AI automation, from what it costs to what goes wrong.

Stop losing patients to the next practice on the list.

Book a free 15-minute call. Bring a rough count of last month's calls and we'll show you what an answered phone would have booked.

No prep neededGet a price range on the callLeave with a plan, or a polite no
Book the free call →Hear the receptionist live